Refund policy

At Dila Products, we hope that you will be 100% delighted with your purchase. However, If there is any reason that you are not entirely satisfied, you may return your purchase to us for a full refund provided that:

The goods are unused and in their original packaging.

Goods are returned within 7 working days from the date you received your goods.

Returning Items to Dila Products.

Step 1 - Contact Us at Dila Products E-mail:
You must inform us within 7 working days following the date you receive the order, by emailing dilaproducts1@gmail.com
We do not recommend Social Network (Facebook, Instagram, Twitter, etc) posts as a method of cancellation as our Customer Services department may not monitor these on a regular basis.

Step 2 - Returning Your Good
When returning your goods, please ensure the package has been securely sealed and has been packed to prevent damage during transit, ideally in our original shipping materials. Please provide full details of your name and your original customer order number quoted on the delivery paperwork or in the order section of the website. This will help us match up the return to your account.During the return, the customer will have to arrange your own shipping back to us within 7working days and mail us airway bill/customer details/ purchase proof to email: dilaproducts1@gmail.com

Step 3 - Returns Received
On receipt of your returns, we will examine them and an appropriate refund will be calculated.

We will refund the price you paid for the goods ( if the items are returned within 7days), but not the cost of the courier you paid during your purchase of the goods from us. 
We reserve the right to deduct an amount from your reimbursement if you have diminished the value of the goods beyond what is necessary to establish their nature, characteristic, or function.

If you cancel your order but do not return the goods to us within 7 days, or provide proof of return, we will be entitled to recover the goods from you along with any associated costs of recovering the goods from you. You should be aware that these costs may exceed the cost of returning the goods to us. Until such goods are returned to us, you are advised to take all reasonable care to ensure that the goods are stored safely to prevent damage to them.

Step 4 - Refunding Your Money
We will process your refund accordingly and advise you when the refund has been completed.

Refunds will be made via the same method used for the original payment eg. Visa/ MasterCard, We will refund your money within 20 days of receiving the goods back to our warehouse, or within 20 days of receiving proof of postage from you, whichever is sooner.

Damaged Items:
We're so sorry if there is a problem with a product. We try to ensure our products are as secure as possible during transit, but our products are handmade and some contain delicate designs. Please email us your order number along with a picture of the damaged item and we'll try to resolve this as quickly as possible.